Privacy Policy
Effective Date: June 2026
At Norivan Kids Entertainment Mallorca (“Norivan”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, make an enquiry, book our services, or otherwise interact with us.
1. Data Controller
The Data Controller responsible for your personal data is:
Business Name / Data Controller: Iván Gabriel Vergottini
Registered Address: Carrer de Son Espanyolet 47A/1C, 07014 Palma, Islas Baleares, Spain
NIF/NIE: Y4818303R
Email: info@norivanevents.com
2. Information We Collect
We may collect the following personal information:
Contact Information: Your name, email address, phone number, and any information you provide when contacting us.
Event Information: Event date, location, type of event, number and age range of children, selected services, venue details, access information, and any relevant special requirements.
Booking and Payment Information: Booking details, invoices, payment confirmations, and transaction-related information where necessary.
Health or Allergy Information: Where relevant for safety, we may collect information about allergies, medical needs, sensory sensitivities, or other requirements that you voluntarily provide to us before an event.
Website Usage Information: When you visit our website, we may collect technical information such as IP address, browser type, device information, pages visited, and website interaction data through cookies or similar technologies.
3. How We Use Your Information
We use your personal information for the following purposes:
To Respond to Enquiries: To reply to your messages, provide information, check availability, and prepare quotes.
To Provide Our Services: To organise, manage, deliver, and follow up on your booking or event.
To Manage Safety Requirements: To understand relevant allergies, medical information, age ranges, venue access, or special requirements where necessary for the safe delivery of our services.
To Process Payments and Invoices: To manage booking payments, invoices, accounting records, and related administrative tasks.
To Improve Our Services: To understand how our website is used and improve our services, website, customer experience, and communication.
To Communicate With You: To send booking confirmations, event details, reminders, updates, or service-related information.
To Send Marketing Communications: We may send updates or promotional information only where legally permitted or where you have given consent. You can opt out of marketing communications at any time.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Contractual Necessity: To respond to your enquiry, prepare a quote, confirm a booking, and provide the services requested.
Legal Obligation: To comply with Spanish tax, accounting, invoicing, and legal requirements.
Legitimate Interest: To manage our business operations, improve our services, protect our equipment, handle customer communication, and maintain the security of our website and services.
Consent: Where required, for example for certain marketing communications, optional photo/video use, or non-essential cookies.
Vital or Safety Interests: Where necessary to protect the health, safety, or wellbeing of participants during an event, especially where medical, allergy, or safety information has been provided.
5. Photos and Videos
During events, Norivan may take photos or videos for internal records, portfolio use, social media, website content, or marketing purposes.
We will only use identifiable photos or videos of children for marketing purposes with prior permission from the parent or legal guardian.
If you do not want photos or videos to be taken or used, please notify us in writing before the event.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance user experience.
Cookies may collect technical information such as browser type, device information, IP address, pages visited, and how users interact with our website.
Where required, non-essential cookies will only be used with your consent. You can manage or withdraw cookie consent through the cookie settings on our website.
For more information, please see our Cookie Policy.
7. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected.
Booking, invoice, and payment-related information may be retained for the period required by Spanish tax, accounting, and legal obligations.
Enquiry and communication data may be kept for a reasonable period to manage customer service, follow-ups, and future bookings.
Photos or videos used with permission may be kept for portfolio or marketing purposes unless consent is withdrawn or deletion is requested where legally applicable.
8. Disclosure of Your Information
We do not sell, trade, or rent your personal information.
We may share personal data only where necessary with trusted third parties who help us operate our business and provide our services, such as:
website hosting providers;
email or communication platforms;
payment, invoicing, or accounting services;
booking, administration, or customer management tools;
professional advisers where required;
public authorities where legally required.
Any service providers who process personal data on our behalf are expected to keep your information confidential and secure.
9. International Data Transfers
Some of the service providers we use may process or store data outside the European Economic Area.
Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
10. Data Security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
11. Your GDPR Rights
Under EU and Spanish data protection laws, you have the right to:
access your personal data;
request correction of inaccurate data;
request deletion of your data where legally applicable;
restrict or object to certain processing;
request data portability;
withdraw consent where processing is based on consent;
lodge a complaint with the Spanish Data Protection Agency (AEPD).
To exercise your rights, please contact us at:
Email: info@norivanevents.com
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).
12. Children’s Privacy
Our website and services are intended for adults, parents, guardians, event organisers, and clients.
We do not knowingly collect personal data directly from children under 14 without parental or legal guardian consent.
Any information relating to children, such as age range, allergies, medical needs, or event participation details, should be provided by a parent, guardian, or responsible adult.
If you believe that we have collected personal data from a child without appropriate consent, please contact us so that we can take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or data protection practices.
Any updates will be posted on this page with a revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: info@norivanevents.com